Privacy Policy

1. Introduction

HOAinfo.net ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our homeowners association management platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Full name and email address
• Password (stored in encrypted form)
• HOA name and community information
• State of residence (for legal compliance purposes)
• Subscription tier and billing information

2.2 Usage Information

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences

2.3 Documents and Content

We store documents you upload, including CCRs, bylaws, complaints, and other HOA-related materials. These are stored securely and accessible only to authorized users within your community.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your registration and manage your account
• Send you verification codes and important notifications
• Provide state-specific legal compliance information
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Within your HOA community: With other authorized members of your HOA as necessary for community management
• Service providers: With third-party vendors who assist in providing our services (e.g., email delivery, hosting)
• Legal requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of passwords using industry-standard bcrypt hashing
• Secure HTTPS connections for all data transmission
• JWT-based authentication with secure token handling
• Regular security audits and updates

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us. Some information may be retained as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Cookies and Tracking

We use local storage and session tokens to maintain your login state and preferences. We do not use third-party tracking cookies for advertising purposes.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@hoainfo.net